Ex-President of UAE Exchange - CA Y Sudhir Shetty interacts with MBA Faculty
16-Apr-2021
CA Y Sudhir Shetty, Ex-President of UAE Exchange visited Sahyadri after 13 years from his last visit in the year 2008. He met the Chairman, Mr. Manjunath Bhandary, went around the campus, visited the CoEs of future technologies in the campus, interacted with the industry heads of the in-house companies and start-ups and also met the students working in these companies. He also had an interaction with the MBA Faculty and expressed how delighted he was to involve himself in the Collaborative Teaching initiative of the MBA Dept.
At first, Mr. Sudhir informed how fascinated he was to see the institution grow in such a short span to such a magnitude. He was pleased by the quality of students, as he met some wonderful talents when he walked around the campus. Initially, he gave a glimpse of UAE Exchange (Remittance, Payment Options and Foreign Exchange) and its growth story from a family owned business operating in one country to its expansion to 31 different countries. He emphasized on how important it is to gel with the various cultures of different countries first, in order to do uninterrupted business which is a major challenge.
Key discussion points:
• Dealing with paper is far easier than dealing with people
• Customer should be the priority and we should cater to meet their needs and not enforce what we have in store for them
• Be different and take calculated risks
• Build Trust among the customers (Operations time 8am to 11pm and 7 days a week at UAE Exchange)
• Technology helped UAE Exchange to scale up and they were in Top 3 among the Top Brands of Middle East
• How good you are in adaptability is what takes you to a leadership position
• UAE Exchange did not advertise much for human resource but selected talents through experiences on streets – shared anecdote of a courteous Pizza Hut representative
• Travel and Hospitality industry have experienced maximum hit in the current situation
• Bank Deposits have gone up as people have realized the importance of saving
• Prosperity is in the villages – Earnings have gone up, Maximum savings and expenses are the same
